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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cassandra Jones

Cassandra Jones

August 5, 2024

5  out of  5
rating by Cassandra Jones
"John Brown’s office is a wonderful place…. Great team with great service!!!!"
We responded:
"Thank you for the 5-star review, Cassandra! We love being here to assist our wonderful customers, like you!"
Profile photo of Patience Williams

Patience Williams

June 11, 2024

5  out of  5
rating by Patience Williams
"The people are so nice and friendly. If you have question they definitely will help you. They are on time when it comes handling business."
We responded:
"Thank you for your kind words! We are always here to help and answer any questions you may have."
Profile photo of Jenny Raley

Jenny Raley

May 31, 2024

5  out of  5
rating by Jenny Raley
"John Brown and his staff go above and beyond to help you with your insurance needs. I moved 5 hours away and he will continue to be my agent through our new journey including a new house!"
We responded:
"Thank you for the kind words and 5-star review, Jenny! We're always here to serve our amazing customers like you!"
Profile photo of Boog Tolbert

Boog Tolbert

March 5, 2024

5  out of  5
rating by Boog Tolbert
"Absolutely the best insurance agent and crew. They treat like family."
We responded:
"Thank you for the review, Boog! We always appreciate the feedback from our customers!"
Profile photo of Lauren Grantham

Lauren Grantham

February 8, 2024

5  out of  5
rating by Lauren Grantham
"Awesome insurance agency! I am always taken care of no matter what. They really care about their customers."
We responded:
"Thank you for the kind words, Lauren! We love helping our amazing customers, like you, and look forward to serving you with all your insurance needs!"
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Candra Hales

January 31, 2024

5  out of  5
rating by Candra Hales
"Best insurance agency in AL! Great customer service with friendly staff and a welcoming environment."
We responded:
"Thanks for the kind words, Candra! We always look forward to seeing our great customers!"
Profile photo of Katie Nelson

Katie Nelson

January 5, 2024

5  out of  5
rating by Katie Nelson
"They are always friendly and helpful when I call to make my payment or if I have any questions."
We responded:
"Thank you, Katie! We appreciate the kind words and just know that we're always here to help when you need us!"
Profile photo of Sandra Reed

Sandra Reed

December 27, 2023

4  out of  5
rating by Sandra Reed
"Your time and effort mean a lot to me. I appreciate all that you do. You and your staff are helpful and kind. Thank you for taking care of my insurance needs."
We responded:
"Thank you for the review, Sandra! We love being there for our amazing customers and we look forward to helping you with all of your insurance needs!"
Profile photo of Joshua Patrick

Joshua Patrick

August 31, 2023

5  out of  5
rating by Joshua Patrick
"Great insurance. Great customer service. Staff is very personable and wants to actually help their customers. They have always taken care of our insurance needs."
We responded:
"Thanks for the review, Josh! We're happy to hear that you had a great experience with our staff. Looking forward to the next time you stop by!"
Profile photo of Taylor Harrell

Taylor Harrell

August 31, 2023

5  out of  5
rating by Taylor Harrell
"John, Amy, and staff are the best around! The level of professionalism and friendliness is unmatched. John is always there for his customers, and they treat everyone like family."
We responded:
"Thanks for the kind words, Taylor. I am glad we were able to make assisting you with your insurance needs such a positive experience! "
Profile photo of Caroline Raley

Caroline Raley

July 28, 2023

5  out of  5
rating by Caroline Raley
"John Brown’s team is amazing! He really is like a good neighbor!"
We responded:
"Thank you for the review, Caroline! We appreciate your kind words and we're always happy to be that good neighbor!"
Profile photo of Pam Pyles

Pam Pyles

July 11, 2023

5  out of  5
rating by Pam Pyles
"John and his team have been there for our family for years. They’re always prompt in providing services, and we’re treated like family every time we encounter them."
We responded:
"Thank you for the review, Pam! We count it an honor to serve such great customers like yourself. We're here to assist you whenever you need us. "
Profile photo of Audra Raybon

Audra Raybon

June 28, 2023

5  out of  5
rating by Audra Raybon
"John Brown and his agency is always friendly an willing to lend a helping hand!"
We responded:
"Thanks for the review, Audra! We are so happy that you had a great experience during your recent visit to our office. Looking forward to the next time you stop by!"
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Destiny Snider

June 20, 2023

5  out of  5
rating by Destiny Snider
"John Brown and his staff are amazing they have never failed to fulfill my needs! They are the best!!!"
We responded:
"Thanks for the kind words, Destiny. We are so glad we were able to make assisting you such a positive experience!"
Profile photo of Jyron Merrill

Jyron Merrill

June 9, 2023

5  out of  5
rating by Jyron Merrill
"Great customer service. I was greeted with smiles and was in and out in a matter of minutes."
We responded:
"Thank you for the review, Jyron! We're happy to serve in a timely manner and seeing our customers always make us smile!"
Profile photo of Gracie Conerly

Gracie Conerly

June 2, 2023

5  out of  5
rating by Gracie Conerly
"John Brown State Farm is a great environment with great staff! They are more than willing to help out and do an amazing job serving in the community, too!"
We responded:
"Thank you, Gracie! We love being active in our community and being able to serve our wonderful customers, like you!"
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Chris Raley

May 19, 2023

5  out of  5
rating by Chris Raley
"Great customer service !! Would recommend to anyone."
We responded:
"Thank you, Chris! We appreciate the review and we're so glad we were able to be of service."
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carol cox

May 7, 2023

5  out of  5
rating by carol cox
"The staff at John Brown State Farm are first rate! Always handle my business in a professional manner and they are always willing to help me with any questions I have!"
We responded:
"Mrs. Carol, thank you for the review. We appreciate your business, and we always love to hear your voice on the other end of the line! Customers like you make being in insurance so much fun!"
Profile photo of William Hales

William Hales

May 5, 2023

5  out of  5
rating by William Hales
"Great customer service. They helped me with all of my insurance needs. Wonderful place of business"
We responded:
"Thanks for the compliment, William! We're so glad we were able to be of assistance with your insurance needs. "
Profile photo of Brenner Woolfolk

Brenner Woolfolk

April 25, 2023

5  out of  5
rating by Brenner Woolfolk
"John Brown is the best insurance agent ever!! On top of having a great staff with great service, they also have the greatest social media team!!"
We responded:
"Brenner, thank you for the review! We appreciate the compliments towards our staff and social media team and we're always here to assist you with any insurance need."
Profile photo of Rebecca Conerly

Rebecca Conerly

April 21, 2023

5  out of  5
rating by Rebecca Conerly
"John brown is the best insurance agency in Jackson. They are always so polite and respectful. I have never had a bad experience with them. I definitely recommend using them for insurance."
We responded:
"Thank you for the review, Rebecca! We're glad to hear that you had a great experience with John I. Brown, State Farm Agent! "
Profile photo of Tara Moseley

Tara Moseley

April 11, 2023

5  out of  5
rating by Tara Moseley
"The folks at John Brown State Farm make me feel like family! I’m always greeted with a smile! And Candra has the best candy stash!"
We responded:
"Thank you, Tara! It's great to hear that you enjoy seeing us as much as we love to see our customers! And we agree....the candy stash is top notch! ;)"
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Will Beech

April 5, 2023

5  out of  5
rating by Will Beech
"I recently purchased my first home and moved my vehicle insurance from my parents plan to my own. As a first time insurance customer, you can safely assume I was overwhelmed. John Brown and his team created a home and auto policy for me that beat my expectations and the pricing of their competitors. The best part: it only took a few minutes! Oh, and I also got to visit with Monroe in the process!"
We responded:
"Thanks for the compliment, Will. We are so glad that we (+Monroe) were able to make assisting you with your insurance such a positive experience! "
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Paige Dixon

March 31, 2023

5  out of  5
rating by Paige Dixon
"Mr. John Brown office has the best reliable, respectful, joyful and loving staff! They go above and beyond to help you and to figure out what policy fits your needs the best! I couldn’t be more grateful for the wonderful staff."
We responded:
"Thank you, Paige! We love to hear that you had a great experience at our office. Looking forward to the next time you stop by!"
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Sam Turner

March 21, 2023

5  out of  5
rating by Sam Turner
"Alway's have time to help"
We responded:
"Thank you for the compliment, Mr. Sam! We appreciate you choosing John I. Brown as your State Farm Agent and we are always here for you!"